Privacy policy
Last updated: Sept, 2025
This website and online store are owned and operated by Hair and Beauty Collective. Throughout this policy, “we”, “us” and “our” refer to Hair and Beauty Collective. We make the Biotech Blow Out product available for purchase through this store as a distributor.
Our website is powered by Shopify, which provides the e-commerce platform enabling us to sell Biotech Blow Out to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through our store or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by law:
- Contact details including your name, billing and shipping address, phone number, and email address.
- Financial information including credit/debit card details, payment confirmation, and other transaction details.
- Account information including your username, password, security questions, preferences, and settings.
- Transaction information including the items you view, add to your cart, purchase, return, exchange, or cancel.
- Communications including the information you include when contacting us for customer support.
- Device information including browser, IP address, network connection, and other unique identifiers.
- Usage information including how and when you interact with or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use the Services, communicate with us, or provide information voluntarily.
- Automatically through the Services, including cookies, device data, and usage tracking.
- From service providers when we engage them to process your information on our behalf.
- From partners or third parties such as marketing or advertising providers.
How We Use Your Personal Information
Depending on how you interact with us, we may use personal information for the following purposes:
- Provide, tailor, and improve the Services — including processing payments, fulfilling orders, managing accounts, shipping, returns/exchanges, and creating a customized shopping experience.
- Marketing and advertising — sending promotional communications by email, SMS, or mail, and showing you relevant ads.
- Security and fraud prevention — authenticating accounts, providing secure payments, investigating fraudulent activity, and protecting safety.
- Communicating with you — providing customer support and responding to your requests.
- Legal compliance — meeting legal obligations, responding to lawful requests, or enforcing policies.
How We Disclose Personal Information
We may share your personal information in certain circumstances, including with:
- Shopify, vendors, and service providers (e.g., IT, payments, shipping, analytics).
- Business and marketing partners to provide advertising and promotional services.
- Third parties you direct or consent to (e.g., shipping providers or social logins).
- Affiliates within our corporate group.
- Legal or regulatory bodies where required to comply with law or protect rights.
Relationship with Shopify
Our Services are hosted by Shopify, which collects and processes personal information about your use of our store. Shopify may use this information for its own purposes as well. For details on how Shopify uses your personal information and your rights, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
Third-Party Websites and Links
Our Services may link to third-party websites. We are not responsible for the privacy or security of those sites. We encourage you to review their privacy policies before providing personal information.
Children’s Data
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If you believe your child has provided information to us, please contact us to request its deletion.
Security and Retention of Your Information
We take reasonable measures to protect your personal information, but no system is completely secure. Information you send may not be secure in transit.
We retain your personal information for as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and Choices
Depending on your location, you may have rights such as:
- Access / Know — to request the personal information we hold about you.
- Delete — to request deletion of your personal information.
- Correct — to request correction of inaccurate personal information.
- Portability — to request a copy or transfer of your personal information.
- Opt-out of marketing — you can unsubscribe from promotional emails at any time.
You can exercise these rights by contacting us at the details below. We may require identity verification before processing your request.
Complaints
If you have concerns about how we process your personal information, please contact us using the details below. You may also have the right to lodge a complaint with your local data protection authority.
International Transfers
We may transfer, store, and process your information outside of your country. Where required, we rely on approved transfer mechanisms (e.g., Standard Contractual Clauses for EU/UK).
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our practices, operational needs, or legal requirements. Updates will be posted on this website with a revised “Last updated” date.
Contact Information
Hair and Beauty Collective
119 Payneham Road
Saint Peters SA 5069
Australia
Email us: hello@hairandbeautycollective.com